and Ford Engineers are coming out to assess the problems.

Let's hope so!

 

I've had mine a week with very cold temperature Minus 27 at night and a high of minus 3. Only issue I have is Palak. Won't automatically unlock and frequently have to use the password since it doesn't sense the key. Other than that, I really like it.

 

I've had mine for a week now and other than the Paak issue, have not had any problems.

 

On the macheclub.com there are similar issues to what you have raised.

A lot of them seem to be related to the cold temperatures or they could be teething problems relating to the production of a brand new technology.

One poster even thought maybe best to cancel and wait 6 to 9 months to let Ford work out the bugs in the MME.

I think a lot depends on your emotional state: if the MME is a car you have been dreaming of and cannot wait a minute longer to get, then proceed but be aware there will be problems and hiccups along the way. If your situation permits you to defer your purchase for 6 to 9 months that may be a prudent thing to do. Not only will the start up bugs be rectified, but the charging system will be more robust.

 

On the macheclub.com there are similar issues to what you have raised.

A lot of them seem to be related to the cold temperatures or they could be teething problems relating to the production of a brand new technology.

One poster even thought maybe best to cancel and wait 6 to 9 months to let Ford work out the bugs in the MME.

I think a lot depends on your emotional state: if the MME is a car you have been dreaming of and cannot wait a minute longer to get, then proceed but be aware there will be problems and hiccups along the way. If your situation permits you to defer your purchase for 6 to 9 months that may be a prudent thing to do. Not only will the start up bugs be rectified, but the charging system will be more robust.

Many of the issues I've listed seem to be related to cold weather too according to the reports.

 

On this forum, I have seen:

• PaaK issues, most fixed by resetting PaaK from the big screen and re-linking.
• Android issues: rebooting when using USB, not connecting over Bluetooth. fixed with Android Auto update.
• FordPass app and charging network. This will improve with time (hopefully)
• crazy-low mileage reported on GOM. Resetting long term usage to remove transport data gets more accurate numbers.

from the other side:

• one person said there is excessive wind noise from glass roof. Not experienced by others.
• dead 12v batteries - experienced on cold climates. Batteries may be in weakened state from sitting around so long. Some affected, most not.
• excessive ’buzzing’ from driver display. Some have it, most others don’t. Under investigation.

Directly from Ford:
- Technical Support Bulletin recall - certain MMEs may need ‘software calibration’ so that the vehicle can get OTA updates. This also fixes a mysterious disappearing drivetrain fault message, and no-start conditions.

The rest are EV learning-curve related.

 

I have seen all these issues too except I hadn't't heard the TSB recall would fix the disappearing drive fault message and no-start conditions; where did you hear this? Ford Engineers are coming out to assess these issues right now and I haven't heard their diagnosis of these problems yet. I saw the TSB and it was for a software calibration but didn't specify the specific problem it addressed.

 

Remember Darren Palmer?

Ford throws shade at Tesla over quality, calls its electric vehicles a 'compromise'

The head of Ford’s electrification effort has thrown some serious shade at Tesla over quality issues and promises that you...

electrek.co

I said at the time that Darren Palmer should just STFU until MMEs are delivered and performing well.
In just a bit when more people take deliveries, we'll know whether the issues are systemic and how Ford responds to them.
Maybe just me... I just don't like people in the public eye who run their mouth (Athletes and Celebrity's mostly but business execs too).

 

Might it be that the vast majority of people who have taken delivery are completely satisfied and are out driving their new cars and not spending as much time on this forum? The few that are having issues (as frustrating as that is) are voicing their complaints (rightfully so) and the rest of you here are getting the impression that this is a "problem " car. As someone who took delivery and has been driving daily including a 300 mile road trip with a fast charging stop that went flawlessly, I can tell you that this is a great car and I have no regrets...period.

 

Yes, I do believe a majority are very happy and have not experienced any issues since taking possession of their Mach-E. If it were otherwise, the forums would have exploded with posts and complaints.

I am waiting for all the new owners to return to these pages and post photos and tales of their adventures.

I compiled the list, in answer to the discussion starters question, to demonstrate that there really aren’t many issues reported. Also, so buyers had the heads-up if they were to experience anything similar.

 

I picked up mine on Saturday the 13th of February. The worst dealership experience ever. Ford needs to use Tesla’s model of direct sales. I own a Tesla as well and I must say that whereas Tesla purchase experience was a 10, the Mach E experience with the dealership was a 1. My Mach E has performed very well with no issues other than the phone as a key feature noes not work. After multiple attempts at trying to fix it, including spending an hour on the chat line with a Ford guide, I’ve given up on this feature. I’ll buy another key fob when it becomes available.

 

I had the same PaaK issue and tech support was useless. I ultimately deleted the app, the phone from my profile, and all Paaks. After a reinstall of the app and a careful reactivation it is working perfectly. I am starting week two with my car and have had no other issues. I love driving it!

 

No issues as stated above ... ... ~ 600 miles driven .. only battery constraints with single digit cold in Tx... but I expected that ..

 

What is your range in the cold vs. EPA range?

Most have lost about 30% of their range.

 

I've had my car 4 weeks since delivery. The dealer has had it over 10 of those days trying to figure out how to get the battery to charge better than 150 miles. Now they have had it for 6 days because it won't start. Bad battery and none available and back ordered according to the service manager

 

That is terrible!

 

I have had mine for 10 days and driven 700 miles with no issues. That's about 300 over the mountains to the dessert and back again, twice, the rest being in the city and on freeways a bit. No issues as mentioned here, so far. Someone in an earlier post complained about the Ford charger not being 30 amp; mine says 32 on the spec plate and charges from 25% to 100% in about five hours. I am installing a Blink 30 amp with delayed start and am curious to see how it performs. I am going with this because even though I have set up delayed start on the dash three times it does not want to comply and starts to charge as soon as I plug it in. And our cheap power here is after midnight so....and because I want to keep the Ford charger onboard in the trunk for use in my weekend home. The range as listed on the dash at 100% charge is 240 miles. ( all wheel drive, extra capacity battery) I have discovered that in Unbridled drive mode it generates a lot of recharge energy. In one instance when I left Santa Ysabel on highway 67, I am in San Diego CA., my indicators said 81 miles left. By the time I arrived in Ramona, about 21 miles of mixed uphill and downhill driving my gauge said 90 miles range available. That's driving with a light foot and holding the speed down to 55 which is the limit anyway. I have had similar results driving down a 12 mile downhill run into the desert with limited or light throttle along the flat spots. It will pick up 10 points on the range. It chews up energy on the drive back up the hill with the A/C on. But, as I said, so far, other than not being able to get it to delay charging I have had no issues. And I suspect it's because I have not got a save command correct or something; operator error. Still working on it. I am in California and the coldest day we have had has been 47 degrees and I garage it so have no problems with temp. I am still working on learning all that it is capable of. It's like having a new PC with a new operating system and... wheels! Lots to learn. I do find it curious that Ford suggests we program it to only charge to 90% to extend battery life. Effectively reducing the range. Nobody mentioned that back in July when we ordered them. I just set that up this morning so do not know what or how that's going to make me feel but so far I am still in love with it. My biggest problem? My wife loves it too and the way it drives and says we should get her one too! Oh, and it does draw a crowd. Took her for Covid shot #2 this morning and had several conversations that began "Is this the new Mach-e"....

 

The 12 volt battery not charging and dying has apparently been solved by Ford Engineers. The software has to be changed and it's unknown at this point whether it can be done by OTA update (OTA isn't ready right now) or if owners will have to take their cars in to be reprogramed. The person who first reported this issue (Chasing Coral) and had his car "bricked" for awhile had a fix in software loaded into his car at his dealer which then fixed the problem. Cars being produced now have the updated software in them but there are dates of production where the update is not present (I don't know them). I'm sure more will come out about this in the future.

 

Spoke too soon. Person involved with problem went to pick up the car and it wouldn’t start. Apparently the software update didn’t solve the problem.

 

It used to be that people would wait a year for a manufacturer to work out the bugs of a new model. And now it's getting common practice for a mfg. to take reservations, which increases the anxiety of certain "gotta have it" buyers to get the car sooner than later, sort of like many iPhone and Tesla buyers. Over the air updates are convenient, but sometimes do not work for 100% of owners. Let's face it. Cars are becoming big computers, with all their advantages and weaknesses.

 

For Ford's sake we all need to be PITA WRT any problems/issues.


Modern cars are a small data center with tiny computers. There are anywhere between 25~50 computers in a car.

The reason the chip shortage has halted production of many models is the ~$1 microcontroller used all over the place for power windows, lights, liftgate... are in short supply.

 

I took possession of my FE on 2/15. Multiple times the screen boots up but remains dark. I've had to reboot the screen using the steering wheel controls while in accessorie mode. That fixes the problem at the moment. It is cold (26F) so not sure if related to that. Other than that performance is amazing. I'll use into the warm weather to see if the problem goes away. Not too anxious to leave my car with the dealer right now since drivability is unaffected. FYI sat in Kansas City Missouri for 3 weeks for additional quality checks. Really Ford?

 

I'm not sure the battery software fix would affect the screen going dark problem. One women on Facebook had the same problem and the dealer hasn't fixed hers yet but she keeps trying. My guess is that is a separate issue. Have you visited your dealer? I know you said you're not anxious to take it in but I don't think you should wait too long. Obviously, that shouldn't be happening and hopefully won't happen when you're driving.

 

Made the mistake of leaving an open tab on my i-Pad which was open to the thread where @Duane reported his Mach-E problems and my wife picked it up and read it. Then she was all over me about how I should cancel my order and wait as there could be problems. I said Nope, not gonna do that. They may have already fixed that problem and I will have a warranty. I've waited over 12 months and I'm confident Ford will fix any remaining issues.

I may opt for an extended warranty to cover the low voltage components with a reasonable deductible of say $100. I know the HV components are covered 8yr/100k miles. I would be looking for a low mileage and high time period coverage terms. Anyone here purchased an extended MME warranty through Ford and can you share terms and cost?

 

I've always waited before purchasing extended warranties. As far as the Mach E goes, we are new car pioneers paving the way for future buyers. I have my problems but not enough to ruin the joy this car gives me. Its amazing. Stick to your guns.

 

Don't forget to check on the Internet for Ford's ESP plans. You usually can find a dealer who will sell you an ESP plan at a much lower cost than your dealer may quote you. You'll have a bargaining chip in your negotiations and if the dealer is more expensive then order from the Ford dealer on the Internet. I did when I bought my 2016 Fusion and it worked out well.

 

I don't seem to have as many serious QC issues as some others on this thread, but here are my impressions after nearly a week of owning a MME FE:

My MME FE handles lane centering erratically and more than once has tried to put me in the path of oncoming traffic when the road was curving, even for well-marked highways. It seems to handle lane centering in rain poorly, not that we get much of THAT in western Oregon in the winter... (yes, sarcasm there). Perhaps on a dry interstate in good condition it will be a useful function, but not on a secondary road or even an interstate with sharper curves it isn't ready for prime time. Having driven a Model Y in autopilot (and also with FSD), and having seen reviews saying the MME had better lane centering - I beg to differ. At the moment the Model Y does a better job, at least compared to the MME I took delivery of.

Other issues include very poor speed control when using cruise control. My current (2020) and previous (2017) Chevy Bolts had this nailed - if you set it to 35 mph, unless it was cresting a very steep hill, it would absolutely maintain that speed even descending a steep hill on regenerative braking. The MME wobbles around a few mph of the target and has bursts of acceleration to catch up when it drifts too low and jerks of regenerative braking when it drifts too high - it's just not smooth and consistent. We have a lot of hills around here, and it doesn't handle those well at all, whereas the Bolt has no trouble with them. Yes, I've played around with the tolerance settings, but that doesn't solve this problem - it seems to be an issue with the fundamental control loop for speed control. This needs significant work in my view. Let's hope Ford takes note and we'll see this happen through an OTA update. At the moment, I'm not enjoying the ride.

Overall I feel like I am experiencing constant g-forces on as the control loop on the cruise control attempts to maintain speed, whereas on the (half the price of the MME) Bolt the same drive is free of high frequency speed adjustment jerkiness, and is a more restful ride. The suspension system too is not doing too good a job of damping normal road roughness either.

All in all, having driven two versions of the Bolt over the past four years, plus the Model 3, Model Y and now my own MME, I had expected the MME would be clearly superior to the Model Y as well as to the far less expensive Bolt, but after nearly a week of driving the MME, I would rate it below all of these other vehicles in overall comfort and quality of automated control features. Disappointing considering the price on the road before tax credits was $60k. Hopefully Ford is monitoring these forums so they can get useful feedback.

There have been software glitches too. I am waiting for Ford Engineering to get back to me on the problem of downloading a profile that was set up before delivery but won't install when following the instructions. Other minor glitches include inability to remotely control the windows, although this is a FordPass feature. It is also a pity that if you do a remote start, there is no feedback through FordPass that the remote start has actually happened and the car is being preconditioned.

Other grumbles - the way the MME handles setting desired charging levels and departure times is rather poor. On the MyChevrolet app, all I have to do is set the departure time, and the Bolt figures out when to start charging in order to reach the desired charge level precisely at the departure time - this way you avoid leaving the battery in a high charge state for too long, whereas as far as I can tell, I have to set a time window when the Ford is allowed to charge, and as soon as it enters the window, it begins charging - so the algorithm GM uses to determine the optimal starting time within the window, to avoid resting the battery at a high charge state, doesn't seem to implemented through FordPass and the MME's charging control. It would be a big improvement if this was implemented.

ForPass also has lots of design issues - there are tiny 'refresh" symbols that are almost impossible to use on a smartphone screen - they've taken a desktop web interface and tried to shoehorn it only a tiny screen. The app needs a re-write. MyChevrolet is far easier and more intuitive to use.

Too soon to tell about overall efficiency - but clearly notably less efficient (miles/kWh) than the Bolt and the published values for the Model Y. I still need to take it on a long road trip to get a better view of this as well as the hit to efficiency from the resistive heater (which the Bolt also suffers from). I assume the efficiency gap between the MME and the Model Y will be greater in the winter because of the lack of a heat pump, but we'll see...

The small screen above the steering wheel is a nice feature, but Ford has over-simplified the display. The clean minimal design aesthetic is nice - but it is so stripped down that the point of having the screen is almost lost. Would Ford provide an ICE Mustang instrument cluster without a tachometer for instance? Well on the MME they don't give you much useful information yet of the sort you would want to see on an instrument cluster.

For instance I would like to see the mi/kWh for the current trip (a trip meter) as well as instantaneous kW being used. These are standard features on the Bolt's steering wheel console and they provide very useful dynamic information that lets the driver adjust their driving style to maximize efficiency. There are other more subtle feedback cues on the Bolt, showing for instance not only the projected range but also (based on previous driving patterns) an upper and lower (optimistic and pessimistic) limit to the projected range, and also an instantaneous display done very cleverly that shows you if you are currently tending toward achieving better or worse range than the projected range estimate. Some of these features appear in an optional engineering mode on the display, and they really have positively impacted my driving style.

Even on my old 2017 Bolt (which had only a 60 kW battery and a 238 mile EPA rating) I would routinely exceed 300 miles range in the summer. So all-in-all I think Ford would do well to look more carefully at some of the competitor's display, feedback and control systems since there is definitely room for improvement

 

First I’d like to recommend you report all your issues to Ford directly. This is so you are sure they are aware. Do not count on Ford coming across the issue on the internet.

The MMe has their full attention. I expect many of the software issues to be resolved on a continuing basis..

 

So I was having issues with using the phone as a key feature for a week since I got my Mach E. However this morning it seems I got an update on the Ford Pass and now it works perfectly.

 

My biggest problems to date: not enough places to go (yet) and the technology far outstrips the owner's (me) ability to absorb in other than small amounts.

 

Have any of you gone under "the frunk" and pulled the panel covering the 12 Volt? If you have a multi-meter it might be worthwhile to get some average voltage readings from the community to establish a baseline for comparison. IMO, I believe this battery is begging for a smart float charger to keep the 12 volt topped off.

 

Google 12V battery usage (volts) for various functions & situations in Mach-E It is a bit difficult as it comes on once every 5 to 6 hours (at least if it is not plugged in) and nobody has waited around for that to happen yet. Plugged into 240V and a 100 KWh pack slug below you would think the 12V should not be a problem.

The 12V has not died again on my MME since it was in the shop the first time. Minimum testing to date but I think a fix (temp fix) is in place. These are definitely software issues and the hardware is sound. The vehicle charges no problem it just does not listen to the sync OS as to when and to how much. All fixable with better code one would think. This car is solid and drives very well. Love it just a couple of software glitches; maintain 12V (fixed) and charging schedule (will be).

 

I have my MME for 2 weeks now, this is the list of issues I have.
-Bluetooth drops all the time (I am on a call for 2-5 minutes and it drops)
-car cannot decide if it should use android auto or call
-when using android auto, it wont allow calls over apps (propably an android auto issue)
-the map does not automatically show near charges in regards to current charging status (I see everywhere adds that it would do that)
-the phone and key does only work when it wants
-the presets on the screen change all the time
-ford pass charging wont allow me to activate in the app

I am using a Brand new Samsung S21

I reset and installed everything yesterday which includes rebooting sync, reseting car, deleting ford pass app and redoing everyting. It did not fix anything. I will call Ford on Monday and make an appointment

 

I have my MME for 2 weeks now, this is the list of issues I have.
-Bluetooth drops all the time (I am on a call for 2-5 minutes and it drops)
-car cannot decide if it should use android auto or call
-when using android auto, it wont allow calls over apps (propably an android auto issue)
-the map does not automatically show near charges in regards to current charging status (I see everywhere adds that it would do that)
-the phone and key does only work when it wants
-the presets on the screen change all the time
-ford pass charging wont allow me to activate in the app

I am using a Brand new Samsung S21

I reset and installed everything yesterday which includes rebooting sync, reseting car, deleting ford pass app and redoing everyting. It did not fix anything. I will call Ford on Monday and make an appointment

Sorry to say this but after 2 days, I too think that Ford software is crap... It's easy to see why they made the deal with Google. I'd want to dismiss my software development team after this hot mess as well.

We had initially set up 2 PAAK (My wife and I) under my wife's Ford Pass account. Well it turns out that multiple profiles are not allowed on a single account so I spent a couple of hours deleting the 2nd PAAK on her account and setting it up under my account so I could have a separate profile. I eventually got it done but it was a painfully frustrating experience.... and... while it's set up, we haven't really used it all that much.

 

I'm on my third charge using the Juice Box. I set my Ford Pass to 80% twice and both times it stopped at 80%. I then reset it to 100% and it's currently charging from 80% to 100%. I'm at 244V, 9.55 kW, on the charge in an enclosed garage at 65 degrees F. My PaaK has performed as expected except for one dropped Bluetooth connection and today at my son's house I was in the house at a front facing window and the MMe side lights illuminated indicating that it sensed the phone from approximately 20+ feet away. I'm carrying a Galaxy S20. I haven't used Android Auto so I'm unable to comment on the compatibility.
My last two short trips around town I averaged 3.7 miles per kWh up from 3.3 per. I'm scheduled for a 720 mile round trip in a few weeks where the posted speeds are 70-75-80 MPH and elevation climbs from 2300 to 6600 feet. I'll report on my trip when I return the first week of April.
As with every ICE vehicle that I have owned there are somethings that one manufacturer does better and some things that are lacking. I expect that BEV manufacturers will be the same in that some will have a faster/better charge curve but shorter range some will have a greater range but the roofs will blow off. The current state of the BEV market is, with the exception of Tesla and companies making compliance EVs, is that most of the "really neat stuff' will be first year vehicles and for "Old Farts" like me if I waited for three years of production to sort out the tech bugs my daily transportation might end up being an assisted living van.
A long time friend and Tesla Model 3 owner visited and spent time doing an "inspection" of my MMe checking out the paint, seams, interior and ride and he couldn't stop commenting on the exceptional quality of the Mach-E vs the Mod. 3. Naturally I was in complete agreement with his astute observations (LOL). I'm very sorry to hear of the problems some of you are having and hopefully they will be handled in an expeditious manner and I hope that my positive experience continues.

 

I'm on my third charge using the Juice Box. I set my Ford Pass to 80% twice and both times it stopped at 80%. I then reset it to 100% and it's currently charging from 80% to 100%. I'm at 244V, 9.55 kW, on the charge in an enclosed garage at 65 degrees F. My PaaK has performed as expected except for one dropped Bluetooth connection and today at my son's house I was in the house at a front facing window and the MMe side lights illuminated indicating that it sensed the phone from approximately 20+ feet away. I'm carrying a Galaxy S20. I haven't used Android Auto so I'm unable to comment on the compatibility.
My last two short trips around town I averaged 3.7 miles per kWh up from 3.3 per. I'm scheduled for a 720 mile round trip in a few weeks where the posted speeds are 70-75-80 MPH and elevation climbs from 2300 to 6600 feet. I'll report on my trip when I return the first week of April.
As with every ICE vehicle that I have owned there are somethings that one manufacturer does better and some things that are lacking. I expect that BEV manufacturers will be the same in that some will have a faster/better charge curve but shorter range some will have a greater range but the roofs will blow off. The current state of the BEV market is, with the exception of Tesla and companies making compliance EVs, is that most of the "really neat stuff' will be first year vehicles and for "Old Farts" like me if I waited for three years of production to sort out the tech bugs my daily transportation might end up being an assisted living van.
A long time friend and Tesla Model 3 owner visited and spent time doing an "inspection" of my MMe checking out the paint, seams, interior and ride and he couldn't stop commenting on the exceptional quality of the Mach-E vs the Mod. 3. Naturally I was in complete agreement with his astute observations (LOL). I'm very sorry to hear of the problems some of you are having and hopefully they will be handled in an expeditious manner and I hope that my positive experience continues.

PS: The charging is at 100% and shows 277 mile range, that's the good news. The bad news is in the attached photos. See the battery and wrench icon, it indicates AWD or Drivetrain Failure. Since I don't have AWD, I'll be contacting the dealer in the morning. So much for no problems 😖

 

Hi, being the Engineer that I am, I'm not really happy sharing issues I'm seeing because we should give the Ford Engineers time work them out first. If they don't respond in a reasonable time, then the issue (s) should be put on Social Media. I have had this done to me and I did not like it. I never got a change to look at the issue before it was announced to upper management. This is a brand new car and I would be surprised it there were not issues. Does anyone know where on the Ford website I can give them my experience I have so far?

 

good point, I tried to figure that out long time already! no luck so far.

 

This is a common problem reported elsewhere on the forum that isn't necessarily related to powertrain issues but to a transient comms failure between various modules. Apparently this requires a visit from a Ford Service Engineer to update firmware for numerous modules - it's not currently dealer serviceable. My dealer is attempting to chase this up and my hope is that Ford will do better with this than their initial response that a software update in May will deal with this but that it is safe to drive. Since I've had multiple collision avoidance system failures that are also likely due to the same root cause, to me this is a safety issue.

 

I feel neglected in the first few days things like PaaK works with both Note 9s, charging works on 240 v.

We has a scare on day one when we were going through all the options. We had taken a couple of tours around the neighbood and then XM radio came up with "hardware failure". Cycled the car with no results. The next morning after charging the car up, XM radio has been fine. ??

On day two we had set the option for the rear wiper to turn on in reverse. We had assumed that meant when the front wipers were on. When we went to back out at the restaurant, the rear wiper came on. Come to think, the front wiper did do a sweep. When the rear wiper swept, the blade came off. The blade came out of the adapter that holds it to the arm. This where the joy of having one of the first MMEs in the RGV, the dealer did not have a blade in stock.

All in all, pretty happy with the Mach-e, and the dealer.

 

I brought my MMe to the dealer for a "Calibration Recall" attached is the result. When I pick it up I will try and get an explanation however if there are any software/firmware engineers who would like to comment please feel free to enlighten us. I take it to mean that the Ford engineers don't have a solution as of yet.