So we’re officially past the end of 1st Quarter 2022 when Ford’s latest promised release date of BlueCruise OTA for Mustang MME and F-150’s was supposed to happen. That’s at least the third missed date from Ford. Has anyone out there received the OTA BlueCruise update? I’m not talking about late 2021 or 2022 models that came with BlueCruise from the factory, but those of us who have been waiting since our delivery for the update. BlueCruise started shipping from the factory in vehicles built after July 7, 2021!
I got a letter (Program 21G01) from my dealer the last time I went in for updates that says:
”Customers of early-launch 2021 F-150 or 2021 Mustang Mach-E with Ford Co-Pilot360 Active 2.0 prep package will receive:
- Ford Power-Up software updates delivered over-the-air (OTA) that include the BlueCruise hands-free driver assist feature starting in the first quarter of 2022. The updates will also include some new features while accelerating the pace of future features and enhancements. OTA software updates could take several weeks before the feature is fully functional.”
- Or, the option of complimentary dealer installation of the BlueCruise hand’s free driver assist feature software in the first quarter of 2022 (Dealer software installation takes 2 to 8 hours).
- One (1) year of complimentary BlueCruise service once the hands-free driver assist feature is active and functioning.”
I’ve called Ford Customer Service and talked till blue in the face but still no BlueCruise! All they will say is that it’s scheduled for 1st quarter 2022, and that registered owners will receive an email indicating that the BlueCruise update is coming. Nobody seems to know what is going on.
I’ve been to the local Ford Dealership, and they have no idea what is going on either. They say that they have no way to do the install until Ford makes the update available to them.
After you call Customer Service they want you to take a 2 minute survey. The First question is how much do you Trust Ford? I answered 1 out of 5. All they do is lie to us!
Anyone else as frustrated as I am? Love the car, but having to take to the dealer about once a month to fix all the glitches, but that’s another rant.
Dwayne Sudweeks - Idaho