[Darla]

Had our Ford connected charging station installed today.

but... cannot get it connected. Bluetooth setup will not connect. Retry, retry.....

there is no information in troubleshooting. To new for anything to be searchable thru google. Any ideas.

now we cannot charge our Mach-e

hard reset did not work.

 

[peugfan]

Had our Ford connected charging station installed today.

but... cannot get it connected. Bluetooth setup will not connect. Retry, retry.....

there is no information in troubleshooting. To new for anything to be searchable thru google. Any ideas.

now we cannot charge our Mach-e

hard reset did not work.

I know nothing about it since I have a Juice Box, but did you use the Ford Connected Setup app? At the app store for iphone.

 

[Darla]

I know nothing about it since I have a Juice Box, but did you use the Ford Connected Setup app? At the app store for iphone.

We did.
Get failed to connect enough that I give up for an hour. Than decide to try again.

 

[FISHEV]

That's crazy there is no 24/7 tech support number for a new product on which Ford says it is staking its future.

 

[jcharnet]

I have one and had no problem connecting to the charging station through the Ford Charge Station Setup App.
Just to confirm, this is the one you are using right?

 

[Darla]

I have one and had no problem connecting to the charging station through the Ford Charge Station Setup App.
Just to confirm, this is the one you are using right?
View attachment 4469

Using the Ford charge station setup app.

 

[jcharnet]

Using the Ford charge station setup app.
View attachment 4470

What color is the light in the front of the panel?

 

[Bandit]

Had our Ford connected charging station installed today.

but... cannot get it connected. Bluetooth setup will not connect. Retry, retry.....

there is no information in troubleshooting. To new for anything to be searchable thru google. Any ideas.

now we cannot charge our Mach-e

hard reset did not work.

My first few attempts were unsuccessful, too.

There are two things you need to check:

1. Disconnect any other bluetooth items connected to your phone
2. Turn your station off. Then power up your station, and at the same time, select the scan function on your phone's bluetooth.

Once I did that both devices "saw" each other and could be linked.

 

[Darla]

What color is the light in the front of the panel?

A blue flashing light that finally turns solid blue.

 

[Darla]

My first few attempts were unsuccessful, too.

There are two things you need to check:

1. Disconnect any other bluetooth items connected to your phone
2. Turn your station off. Then power up your station, and at the same time, select the scan function on your phone's bluetooth.

Once I did that both devices "saw" each other and could be linked.

We'll try that.

While attempting and resetting the bluetooth, the phone was connected to the Mach-E, weiser door lock, airpods and my watch.

That very well could be it. Won't be till tonight.

 

[R7206]

My first few attempts were unsuccessful, too.

There are two things you need to check:

1. Disconnect any other bluetooth items connected to your phone
2. Turn your station off. Then power up your station, and at the same time, select the scan function on your phone's bluetooth.

Once I did that both devices "saw" each other and could be linked.

Mine required a "reboot" to connect after my install was finished too. Connected immediately after that and handed over to FordPass app with no problem.

 

[Darla]

Mine required a "reboot" to connect after my install was finished too. Connected immediately after that and handed over to FordPass app with no problem.

Still no luck.

We've cycled the breaker with no connection either.

Is there a reset button / reboot switch?

 

[Darla]

Still no luck.

We've cycled the breaker with no connection either.

Is there a reset button / reboot switch?

Had a few emails from my dealer this morning. I've cropped them to not show email address'.

Issue of Stop Sale and Issue of Stop of use.

 

[R7206]

Still no luck.

We've cycled the breaker with no connection either.

Is there a reset button / reboot switch?

I just turned the breaker off/on. There is a reboot option via the app AFTER you connect by bluetooth. I would recommend you disconnect other bluetooth devices from your phone too. When I had my watch connected to my phone, it did not seem to want to pair up.

 

[jcharnet]

Had a few emails from my dealer this morning. I've cropped them to not show email address'.

Issue of Stop Sale and Issue of Stop of use.

View attachment 4480

View attachment 4481

@Darla I recommend you reach out to the dealership you got the charger from, so they can double check if your charger is on the "stop sale" list. If it is, they will have to give you a new one.

 

[R7206]

Had a few emails from my dealer this morning. I've cropped them to not show email address'.

Issue of Stop Sale and Issue of Stop of use.

View attachment 4480

View attachment 4481

Ford has just stopped selling them for now until they determine what is causing the fault on a few chargers. They are still OK to use if you have no fault.

 

[jcharnet]

Ford has just stopped selling them for now until they determine what is causing the fault on a few chargers. They are still OK to use if you have no fault.

Not true. I got a call from my dealership yesterday, they asked for the serial number because if it was in the “stop sale” range they were going to send me another one.