Front Camera Fault-Service Required/Pre-Collision Assist not Available (Five times in shop!)

Ford Motor Company said:

Hi there, I'd be happy to look into your Mach-E concerns on my end. Will you send us a message with your VIN and dealership info? I can look into things on my end.

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My Dealership in North Bay Ford in Santa Cruz, CA. Adding to my frustration is their lack of responses. I called them a week ago and even sent the service rep "links" to various forums to search for possible problems. No call back from them so I called yesterday at 1pm and left another message for the Service Rep, Wayne Lovely. Their service is not very good and they are grasping at straws (in my opinion). My VIN is 3FMTK2R74MMA09186.

While you're at it, can you look into the "escalation" that Ford Corp has said they have done twice on my gift of the triple warranty. I got the warranty on 11/30/22 but can't use it as Safeguard doesn't have me in their system. I've made 3 calls to corp. In my last call Your rep told me on 1/31 that she would call me back on 2/1 or 2/2. (The last rep never called me back.)

I love my car, and hope you can help with both issues that are very frustrating.

jfcroni said:

I too have that problem. Nearly every time i use the car I get the error messages and have to press the OK button to clear.

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Note that someone else on the thread told me to click on the Ford thread to send them a private message. So I've done that as well. You probably could, too.

Richard L. said:

When Ford requests you send a message do the following. Go to the original message and click on the Ford logo. Their profile box will open. At the bottom of the box click message.

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Thanks, I had no idea of how to do that.

Solar MME said:

My car is currently in the shop for the same error. I Have had one main module IPM-B changed in December, with out correction.and now they are trying another main module IPM-A. Still in shop awaiting delivery of parts. Hopefully this will fix it.

This error started out intermittent months ago, it then easily corrected, but in time we could not clear the error. and if for some reason it did clear, it went on and off to were you turned off the safety system.
I love My MachE, hopefully this will fix it

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Ctkeane said:

Yes, but the camera not working means that pre-collision assist is not functional, and, sometimes, it also tells me that "lane keeping assist" and "bluecruise" don't work as a result of the camera faults.
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Yeah. I get it all the time. It doesn’t last for more than a minute so can’t show the dealership while it is “on”.

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Solar MME said:

My car is currently in the shop for the same error. I Have had one main module IPM-B changed in December, with out correction.and now they are trying another main module IPM-A. Still in shop awaiting delivery of parts. Hopefully this will fix it.

This error started out intermittent months ago, it then easily corrected, but in time we could not clear the error. and if for some reason it did clear, it went on and off to were you turned off the safety system.
I love My MachE, hopefully this will fix it

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I know that my dealer has done some things, but they are not well documented. In looking up what the IPM-B and -A are, I found that there is a recall our on the IPM-A. Here it is if you want to share it with your dealer.

Anncrboy said:

I don't know if yours is the same situation I had, but EVERYTIME I drove my Mach-e, after about a mile or two, I got an error message about the front camera not working. Either, "Front Camera Fault Service Required" or "Front Camera Low visibility Clean screen"

Turns out, it was all caused by a decal across the top of my windshield about "FORD SPORTS" that the dealer had applied before I bought the car. Apparently it interfered with the camera's "view". They removed it and all was better.

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Wish that were my issue! Now it's been in 6 times and it's still not fixed. They say they are talking to Ford engineers who have now suggested yet another part replacement. Big sigh.

purplepattid_102 said:

As much as I love my 2021 MachE, I am getting very frustrated with the issues I have had with it since purchase. She is currently scheduled to go in for service in mid March for the third time for “Front Camera Fault-Service Required/Pre-Collision Assist not Available” issue. This is not counting the almost 3 months that my MachE spent at the dealership shortly after I purchased it for a different issue. I am very frustrated with this issue. Adding to the frustration the trial of my Blue Cruise service is due to expire in a few months and I have hardly had the opportunity to use it.
Again I love my MachE and I don’t regret the purchase but I wish that Ford would figure this out!

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Yes, this is very frustrating. After my post, Ford corporate reached out to me and said that they would have their Engineers help my local dealership. So I took it in for try number six on the repair. After 3 days, that didn't work either. Now the corporate Engineers have suggested another module be replaced. I'll be probably going in for repair attempt number 7 next week. I'll let you know if they figure it out and maybe that will help others in the same boat.

Do you know what they are planning to do? Please keep us all posted as to HOW they fix it and we can tell our dealerships to try that fix.
Thanks,
Cynthia

It sure would be nice if Ford corporate was reading this and would put some of their best engineers on it. It sounds like this is a common issue/problem and is causing no end of ill will and frustration for us early adopters.

Skittles said:

YES. Get a new shop.

I had 9 months of BlueCruise nightmares until a Field Service Engineer from Dearborn came out with a laptop and a special cord to fix the untold horrors wrought upon my Mustang by an unqualified dealership, who kept insisting that "What? It's fine! It's supposed to not work properly and you're a fool!"

Ford sent the right person, who was obviously a ninja, and they fixed it in a couple hours, including the test drive and wash. Ford has the right people, they know how to fix ALL these problems.

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How did you get Ford to come out and do this? I have appointment #8 (!) next week to try to fix my Front Camera not working/Front Collision Assist not working error. People keep telling me to start the Lemon Law Process.

NY E Pony said:

I too have the same problem, brought it in for repair for the second time today, let's see what happens. Hopefully it doesn't take seven, or more, times to fix. I am days away from my second anniversary of owning the car.

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Please let me know if they fix it. I've just come off of visit #6 & 7. All this since early 2022. They've done all the software upgrades long ago that someone on this forum suggested. They were told to replace the CRM. Didn't work. Now Ford hotline said to replace the IPCM-A module. It will go in again next week. Mine was an early build (Jan 21) which i got in March 21. If this doesn't do it, I'm probably pursuing the lemon law.