[Skittles]

Seems that the ability of Ford dealer technicians and/or FoMoCo to diagnois the fix of many EV problems is lacking. I sure hope this improves soon or it will have a negative impact on future EV sales.

YES. Get a new shop.

I had 9 months of BlueCruise nightmares until a Field Service Engineer from Dearborn came out with a laptop and a special cord to fix the untold horrors wrought upon my Mustang by an unqualified dealership, who kept insisting that "What? It's fine! It's supposed to not work properly and you're a fool!"

Ford sent the right person, who was obviously a ninja, and they fixed it in a couple hours, including the test drive and wash. Ford has the right people, they know how to fix ALL these problems.

 

[purplepattid_102]

Has anyone else had this issue? It also means that adaptive lane control and blue cruise suddenly stop working.

Mine has now been in the shop FIVE times to fix it. They've replaced the front camera, the driver camera (that sees if your eyes are on the road) and made various software upgrades. Sometimes, due to Ford Corp's service being down, they've had to keep it two days.

I love my car, but this is getting ridiculous. Has anyone else had this problem and actually gotten it fixed?

Thanks.

As much as I love my 2021 MachE, I am getting very frustrated with the issues I have had with it since purchase. She is currently scheduled to go in for service in mid March for the third time for “Front Camera Fault-Service Required/Pre-Collision Assist not Available” issue. This is not counting the almost 3 months that my MachE spent at the dealership shortly after I purchased it for a different issue. I am very frustrated with this issue. Adding to the frustration the trial of my Blue Cruise service is due to expire in a few months and I have hardly had the opportunity to use it.
Again I love my MachE and I don’t regret the purchase but I wish that Ford would figure this out!

 

[cynthiadr]

As much as I love my 2021 MachE, I am getting very frustrated with the issues I have had with it since purchase. She is currently scheduled to go in for service in mid March for the third time for “Front Camera Fault-Service Required/Pre-Collision Assist not Available” issue. This is not counting the almost 3 months that my MachE spent at the dealership shortly after I purchased it for a different issue. I am very frustrated with this issue. Adding to the frustration the trial of my Blue Cruise service is due to expire in a few months and I have hardly had the opportunity to use it.
Again I love my MachE and I don’t regret the purchase but I wish that Ford would figure this out!

Yes, this is very frustrating. After my post, Ford corporate reached out to me and said that they would have their Engineers help my local dealership. So I took it in for try number six on the repair. After 3 days, that didn't work either. Now the corporate Engineers have suggested another module be replaced. I'll be probably going in for repair attempt number 7 next week. I'll let you know if they figure it out and maybe that will help others in the same boat.

 

[fdimarz1]

Hello All. Sadly, I am and have been having this same issue since I got my Mach E in June 2021. Ironically, it has been at the shop (2 different dealerships) for more cumulative hours than I have driven it. At first I thought it was related to bumps in the road, as it seemed to kick off my cruise when I would hit a bump, especially a bridge seam. However, I then noticed it would kick off on smooth surfaces too. The dealer thought that since the windshield wasn't installed with the proper amount of adhesive, that maybe the windshield was loose and vibrating the camera out of alignment. Nope, wasn't the problem. I have no idea what has or has not been replaced, as my invoices just state "electrical issues" or something else generic. And my service advisor, well, he's not the mechanic that worked on it, so he has no clue. It has now gotten to the point that every time I turn it on now, that's the first thing that comes up; "Front camera fault Service required" followed by"pre-collision Assist not available". I really would have thought that in nearly 2 years, some engineer at Ford would have found a fix. Is that really the case? Has nobody on this forum had a successful repair of this issue?

My MME is in the shop as I type this for exactly 2 weeks now. I literally had the same exact experience as you mentioned above, word for word. Whats funny is how my ford pass keeps getting the "collision" warnings so i know they still cant figure this out. this sucks.

 

[NY E Pony]

My MME is in the shop as I type this for exactly 2 weeks now. I literally had the same exact experience as you mentioned above, word for word. Whats funny is how my ford pass keeps getting the "collision" warnings so i know they still cant figure this out. this sucks.

I too have the same problem, brought it in for repair for the second time today, let's see what happens. Hopefully it doesn't take seven, or more, times to fix. I am days away from my second anniversary of owning the car.

 

[cynthiadr]

Do you know what they are planning to do? Please keep us all posted as to HOW they fix it and we can tell our dealerships to try that fix.
Thanks,
Cynthia

 

[fdimarz1]

Do you know what they are planning to do? Please keep us all posted as to HOW they fix it and we can tell our dealerships to try that fix.
Thanks,
Cynthia

As of now I agreed to wait to end of day 3/3 for a call back from the dealership. Service manager said they have been on the phone with Ford corporate to ensure that every piece of equiptment in the dealership is up to date with all its software. Once all the dealership systems are up to date they will try and update every moduale in the car again. If that doesnt work, they will have to bring in which ever wizard from ford corporate they need to fix it. Going on over 2 weeks now. I will also be contacting ford customer support and screaming my head off. My biggest fear is that the dealership told me they are already in for over $6k in charges (which are covered by warranty). What happens if this happens again later down the road? I have to worry about $6k in charges every time I bring this car in?

 

[NY E Pony]

As of now I agreed to wait to end of day 3/3 for a call back from the dealership. Service manager said they have been on the phone with Ford corporate to ensure that every piece of equiptment in the dealership is up to date with all its software. Once all the dealership systems are up to date they will try and update every moduale in the car again. If that doesnt work, they will have to bring in which ever wizard from ford corporate they need to fix it. Going on over 2 weeks now. I will also be contacting ford customer support and screaming my head off. My biggest fear is that the dealership told me they are already in for over $6k in charges (which are covered by warranty). What happens if this happens again later down the road? I have to worry about $6k in charges every time I bring this car in?

I would like to through out a theory. someone else said they had a wrap blocking the sensor at the top of the windshield causing the problem, I wonder for those of us that had the windshield recall if re- calibrating that sensor is needed to correct this problem.
My car was not fixed yesterday, not enough time. I needed my car back for traveling. I bring my car back to dealer on Tuesday, the saga continues....

 

[cynthiadr]

It sure would be nice if Ford corporate was reading this and would put some of their best engineers on it. It sounds like this is a common issue/problem and is causing no end of ill will and frustration for us early adopters.

 

[cynthiadr]

YES. Get a new shop.

I had 9 months of BlueCruise nightmares until a Field Service Engineer from Dearborn came out with a laptop and a special cord to fix the untold horrors wrought upon my Mustang by an unqualified dealership, who kept insisting that "What? It's fine! It's supposed to not work properly and you're a fool!"

Ford sent the right person, who was obviously a ninja, and they fixed it in a couple hours, including the test drive and wash. Ford has the right people, they know how to fix ALL these problems.

How did you get Ford to come out and do this? I have appointment #8 (!) next week to try to fix my Front Camera not working/Front Collision Assist not working error. People keep telling me to start the Lemon Law Process.

 

[fdimarz1]

My car ia apparently fixed after 3 weeks. Ive figured it all out, its a big racketeering scam by the dealerships, let me explain...I brought my car in on Feb 16th for countless pre collision faults like everyone else on this thread.The dealership went through every step, car updates, parts, mod replacements etc.Just couldnt get it fixed. Told me there were $6k in charges already so thank God for warranty. FINALLY, they decided to call the Ford corporate hotline and got a rep/tech on the phone. The Ford rep/tech connected to the dealerships system, updated the dealerships software then updated my car. It took less than a day! Usually any update took forever to complete, now just a few hours. Even the shop service manager had no idea what the Ford rep/tech did. He called it "magicsoftware". It wasnt a harness issue that many have climed to be the problem, yea, they checked that too. So you mean to tell me the dealership didnt know to call the Ford "hotline" in the first go? The dealership racked up thousands in chargers they are going to claim against the warranty. Anyway, in my case it was all software related. If anyone is have this issue make sure your dealership calls the Ford hotline to get the software updated.

 

[NY E Pony]

My car ia apparently fixed after 3 weeks. Ive figured it all out, its a big racketeering scam by the dealerships, let me explain...I brought my car in on Feb 16th for countless pre collision faults like everyone else on this thread.The dealership went through every step, car updates, parts, mod replacements etc.Just couldnt get it fixed. Told me there were $6k in charges already so thank God for warranty. FINALLY, they decided to call the Ford corporate hotline and got a rep/tech on the phone. The Ford rep/tech connected to the dealerships system, updated the dealerships software then updated my car. It took less than a day! Usually any update took forever to complete, now just a few hours. Even the shop service manager had no idea what the Ford rep/tech did. He called it "magicsoftware". It wasnt a harness issue that many have climed to be the problem, yea, they checked that too. So you mean to tell me the dealership didnt know to call the Ford "hotline" in the first go? The dealership racked up thousands in chargers they are going to claim against the warranty. Anyway, in my case it was all software related. If anyone is have this issue make sure your dealership calls the Ford hotline to get the software updated.

thanks for the information!

 

[peugfan]

Holy shxx. I wonder how long before Ford puts the screws to less than competent dealerships racking up huge warranty costs. I'm not a software person at all, but even I know that step #1 is to make sure that you have the latest software version.

 

[WLB]

Hello All. Sadly, I am and have been having this same issue since I got my Mach E in June 2021. Ironically, it has been at the shop (2 different dealerships) for more cumulative hours than I have driven it. At first I thought it was related to bumps in the road, as it seemed to kick off my cruise when I would hit a bump, especially a bridge seam. However, I then noticed it would kick off on smooth surfaces too. The dealer thought that since the windshield wasn't installed with the proper amount of adhesive, that maybe the windshield was loose and vibrating the camera out of alignment. Nope, wasn't the problem. I have no idea what has or has not been replaced, as my invoices just state "electrical issues" or something else generic. And my service advisor, well, he's not the mechanic that worked on it, so he has no clue. It has now gotten to the point that every time I turn it on now, that's the first thing that comes up; "Front camera fault Service required" followed by"pre-collision Assist not available". I really would have thought that in nearly 2 years, some engineer at Ford would have found a fix. Is that really the case? Has nobody on this forum had a successful repair of this issue?

Wow wow wow. That is my exact problem now too. It makes driving it not nearly as much fun.

 

[WLB]

Oh my god- this is exactly my problem!! It makes driving not nearly as much fun. I have a long trip planned in July, I really hope they fix it by then. This is really really not good. I hope somebody has an answer, but this is really uncomfortable.

 

[cynthiadr]

I too have the same problem, brought it in for repair for the second time today, let's see what happens. Hopefully it doesn't take seven, or more, times to fix. I am days away from my second anniversary of owning the car.

Please let me know if they fix it. I've just come off of visit #6 & 7. All this since early 2022. They've done all the software upgrades long ago that someone on this forum suggested. They were told to replace the CRM. Didn't work. Now Ford hotline said to replace the IPCM-A module. It will go in again next week. Mine was an early build (Jan 21) which i got in March 21. If this doesn't do it, I'm probably pursuing the lemon law.

 

[NY E Pony]

Please let me know if they fix it. I've just come off of visit #6 & 7. All this since early 2022. They've done all the software upgrades long ago that someone on this forum suggested. They were told to replace the CRM. Didn't work. Now Ford hotline said to replace the IPCM-A module. It will go in again next week. Mine was an early build (Jan 21) which i got in March 21. If this doesn't do it, I'm probably pursuing the lemon law.

Nope, they swore they fixed it, 2 miles later on highway message reappeared, less than 20 minutes after picking car up.. but not since then.
Will try with bluecruise tomorrow to see if message pops up. if it doesn't i will post repair ticket of what dealer did.

 

[WLB]

Fingers crossed. Thing is, I want to do all the research so they can spend their time just fixing it and not diagnosing it. I called Ford to explain this, but they said, “oh that’s not your job, it’s theirs” She did not understand how hard it is to find good mechanics who are trained on it.
The other part, that’s frustrating is that the “lane-keeping” function is not working at all. The reason I bought the car was for these features- stay in the lane and don’t hit me car in front of you. I do not care about hands free driving at all. You have to put your hand somewhere and it can’t be at 12 o’clock or else you’ll get peppered with Alerts.

 

[NY E Pony]

Nope, they swore they fixed it, 2 miles later on highway message reappeared, less than 20 minutes after picking car up.. but not since then.
Will try with bluecruise tomorrow to see if message pops up. if it doesn't i will post repair ticket of what dealer did.

Ok so far so good , no additional messages. as promised below is my service record you can use to show your dealer,

 

[WLB]

So there is no hardware that was replaced? Just that modules needed reprogramming? Or am I misreading it?