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Discussion Starter · #1 ·
My home charging cable will not remove from the charging port, it's locked in. This same cable plugged into my husband's Ford Fusion Energi with no problems in 3 years so nothing is wrong with the cable.

1) I've pressed and held the lit 'unlock button' on the charge port on the Mach E - nothing, still stuck.
2) I've pressed the Unlock Charging Cable on the Mach-E infotainment Settings section - nothing, still won't release.
3) I've unlocked the car, started, restarted - nothing, still won't release.
4) I've shut off the power to the Charging Station itself - nothing, still won't release.
5) On the Ford App, I've tapped the "Finished Charging"- nothing, still won't release.

It's totally locked in and no-one within the Ford network seems to know what to do.
 

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My home charging cable will not remove from the charging port, it's locked in. This same cable plugged into my husband's Ford Fusion Energi with no problems in 3 years so nothing is wrong with the cable.

1) I've pressed and held the lit 'unlock button' on the charge port on the Mach E - nothing, still stuck.
2) I've pressed the Unlock Charging Cable on the Mach-E infotainment Settings section - nothing, still won't release.
3) I've unlocked the car, started, restarted - nothing, still won't release.
4) I've shut off the power to the Charging Station itself - nothing, still won't release.
5) On the Ford App, I've tapped the "Finished Charging"- nothing, still won't release.

It's totally locked in and no-one within the Ford network seems to know what to do.
See p 164 of owners manual. There is a manual release you access from the frunk after removing those stupid plastic covers. I guess no one in the Ford network reads their own manual. 馃榾. Please give an update if you are successful.
 

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My home charging cable will not remove from the charging port, it's locked in. This same cable plugged into my husband's Ford Fusion Energi with no problems in 3 years so nothing is wrong with the cable.

1) I've pressed and held the lit 'unlock button' on the charge port on the Mach E - nothing, still stuck.
2) I've pressed the Unlock Charging Cable on the Mach-E infotainment Settings section - nothing, still won't release.
3) I've unlocked the car, started, restarted - nothing, still won't release.
4) I've shut off the power to the Charging Station itself - nothing, still won't release.
5) On the Ford App, I've tapped the "Finished Charging"- nothing, still won't release.

It's totally locked in and no-one within the Ford network seems to know what to do.
Note: that #1 is for d/c fast charging and doesn't play a role in home charging.


To everyone else, I'm curious as to what would cause being unable to disonnect the charger
 

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I occasionally have this problem with my home charger if I don't hold it precisely level when inserting the plug. When it does get stuck, I hold the button on the plug and give it a good yank. There's nothing (of which I'm aware) that you can or need to do inside the vehicle to release a level 1 or 2 (home) charger plug.
 
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