[ReturnOfTheMack]

Here is a full guide from Ford about the "customer journey" for Mach-E reservations.

Some interesting things to point out:

• First Edition reservations will be honored until July 31st.
• Non-special edition reservations will be honored until December 31st.
• You can changes dealers before ordering (except First Edition)
• You can't change from standard trim to a First Edition
• If you want to change from a standard trim to a GT you need to cancel your reservation and create a new one.

 

[Jayally]

Since we've not seen it in person and most importantly not even test driven the car is the dealer deposit 100% refundable if I change my mind when the car is finally at the dealership? I'm thinking that can't legally keep your deposit if the opportunity to inspect and drive ahead of time in person is not available.

 

[Summerlin Bob]

Here is a full guide from Ford about the "customer journey" for Mach-E reservations.

Some interesting things to point out:

• First Edition reservations will be honored until July 31st.
• Non-special edition reservations will be honored until December 31st.
• You can changes dealers before ordering (except First Edition)
• You can't change from standard trim to a First Edition
• If you want to change from a standard trim to a GT you need to cancel your reservation and create a new one.

View attachment 1722

My new dealer said that I'll receive a message soon. I don't like the line that stated that if you reserved on Ford.com you have to cancel your reservation and do a retail order with the new dealer. My original dealer of record has refused to accept Plan X discount. When I hear from the new dealer I'll post the results.. I'm not giving up my reservation for $ 800 but I don't want to deal with the A Hole first dealer

 

[machstang]

Since we've not seen it in person and most importantly not even test driven the car is the dealer deposit 100% refundable if I change my mind when the car is finally at the dealership? I'm thinking that can't legally keep your deposit if the opportunity to inspect and drive ahead of time in person is not available.

Ford's Mach-E reservation FAQ page states the following:

What happens to the Reservation Deposit if I order a Mustang Mach-E model? The Reservation Deposit will be refunded back to your original form of payment within 7-10 business days after your dealer confirms your order.

Edit: I hope Ford honors that

 

[SD_Solar]

What happens to the Reservation Deposit if I order a Mustang Mach-E model? The Reservation Deposit will be refunded back to your original form of payment within 7-10 business days after your dealer confirms your order.

I hope dealer honor that

The dealer does not have your $500 deposit --- Ford Inc. has it.

 

[Summerlin Bob]

Where do Retail Orders fit in the reservation format. Are dealers part of the production queue?

 

[JTK44]

Here is a full guide from Ford about the "customer journey" for Mach-E reservations.

Some interesting things to point out:

• First Edition reservations will be honored until July 31st.
• Non-special edition reservations will be honored until December 31st.
• You can changes dealers before ordering (except First Edition)
• You can't change from standard trim to a First Edition
• If you want to change from a standard trim to a GT you need to cancel your reservation and create a new one.

View attachment 1722

Just read the attachment:

"First Edition is not eligible for new reservations"

That makes sense: First Editions were sold out in November.

However, at least imo, there is nothing to prevent a person with a reservation for a First Edition changing their dealer.

 

[abr]

My new dealer said that I'll receive a message soon. I don't like the line that stated that if you reserved on Ford.com you have to cancel your reservation and do a retail order with the new dealer. My original dealer of record has refused to accept Plan X discount. When I hear from the new dealer I'll post the results.. I'm not giving up my reservation for $ 800 but I don't want to deal with the A Hole first dealer

Why would you be an A hole if they won't accept X Plan? Sounds like they are . . . .

 

[Summerlin Bob]

Just read the attachment:

"First Edition is not eligible for new reservations"

That makes sense: First Editions were sold out in November.

However, at least imo, there is nothing to prevent a person with a reservation for a First Edition changing their dealer.

Who is your post replying to ?

 

[Summerlin Bob]

Why would you be an A hole if they won't accept X Plan? Sounds like they are . . . .

LOL I meant the first dealer although there are some out in the world that might include me in that description

 

[JTK44]

Who is your post replying to ?

Thread starter, "ReturnoftheMack" who stated in bullet "3":

"You can change dealers before ordering (except First Edition)"

When I read the attachment, I see nothing that even infers that a holder of a reservation for the First Edition cannot change dealers before ordering.

 

[JTK44]

LOL I meant the first dealer although there are some out in the world that might include me in that description

From your posts I do not think so!

 

[Summerlin Bob]

From your posts I do not think so!

OK thanks

 

[Summerlin Bob]

Here is a full guide from Ford about the "customer journey" for Mach-E reservations.

Some interesting things to point out:

• First Edition reservations will be honored until July 31st.
• Non-special edition reservations will be honored until December 31st.
• You can changes dealers before ordering (except First Edition)
• You can't change from standard trim to a First Edition
• If you want to change from a standard trim to a GT you need to cancel your reservation and create a new one.

View attachment 1722

I've been having a bit of a chuckle over Ford's calling it CUSTOMER JOURNEY. Several more appropriate titles may be BATAAN DEATH MARCH, THE TRAIL OF TEARS or LOST IN SPACE

 

[ReturnOfTheMack]

Thread starter, "ReturnoftheMack" who stated in bullet "3":

"You can change dealers before ordering (except First Edition)"

When I read the attachment, I see nothing that even infers that a holder of a reservation for the First Edition cannot change dealers before ordering.

This was the part I was referring to for that bullet. I guess I could've worded that a bit better.

 

[JTK44]

Of course: First Edition is not eligible for new reservations: Reservations on the First Edition closed back in November/ beginning of December 2019.

 

[Summerlin Bob]

But what will they do with the FEs that are cancelled reservations

 

[MachDrive]

But what will they do with the FEs that are cancelled reservations

My guess, the final number of first editions built will be what reservations are converted by July 30.

 

[Summerlin Bob]

Seems logical

 

[jmcvicker]

It's nice and all but I would personally wait until end of a quarter when a dealership is offering deals to move the metal.