I think I posted something like this a couple of months ago. It seems like we all have different levels of expectations. Some have said to rely on passcodes. Others say that Ford should be more responsible in putting out a product that ends up frustrating their customers. That’s the camp that I’m in. When I got stuck with a “Key Not Detected” pop up on the display, my immediate reaction was to call my dealer. They said to call Ford Roadside Assistance. Made sense. When I finally reached them I was very specific that this was an all electric vehicle and should make that clear to the Roadside Assistant. Too many horror stories on a tow truck operator thinking they can just tow the vehicle. We’ll the first towing service contacted me as to when they would arrive to TOW my vehicle. I asked if he knew it was all electric. He asked if I could get it in neutral. I came back with “Did you hear the part that it was all electric?” Once he knew that he said it would cost him more than Ford allows for towing because he would have to put it on dolly’s to put it up on the flatbed. So he said he would notify them that he was declining the request. Then I was contacted by another towing service. I asked if they knew what they were towing. He said a Mustang. I said a Mustang Mach e. He asked what that was. When I told him he said I might need a crane to put it on a flatbed because it would be too heavy for dolly’s. After wasting 2 1/2 hours on this I called and spoke to the owner of the dealership. It was late on a Friday afternoon and he didn’t have anyone to help me. I told him I’ll call my wife 45 minutes away to bring her fob. He said to bring it in 1st thing Monday morning. I made him promise me a loaner because I was not confident it would be fixed in a short time. After 3 days I called to find out when I’m getting the car back. I was told they were waiting for a part. I then spoke to the owner again and asked if he would get me another fob and I would pay for it. He refused because it’s a Ford policy not to provide a 2nd fob. I called Ford customer service direct and explained everything. I was told to try another dealer. I did, they asked me my VIN # and had a fob for me the next day! I then called the owner of the dealership that had my car and said I’m coming in to pick it up and I want it ready, part or no part. When he asked why, I told him I found another Ford dealer that provided me with a fob… no questions asked. Short story long…offering another fob takes a lot of frustration out of a situation that should have never happened. As someone mentioned, they now provide 2 fobs when purchasing a new Mach e. I wonder why?
