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Official Representative
33 Posts
Discussion Starter · #1 ·
Hey Mach-E owners,

We wanted to give you all a heads up regarding an upcoming PaaK outage. On Sunday, November 28th from midnight to 6am EST, we will be updating and improving our internal systems. While these updates are taking place some outages are expected. Existing keys should continue to work but new key downloads would be affected. Details are below for the features and functionality you may see unavailable during this window. Thank you for your patience and support while we work on this. Hope you have a happy Thanksgiving!

What's impacted:
1. PaaK (Setup)
a. Key registration and deletion will be impacted
b. Will be able to access the existing key
2. Delay Plug-in Charge
a. Plug and Charge Toggling – will not work during this time
b. Vehicle data may be unavailable during this window
3. Delay Auth/Master reset:
a. Authorization/activation – might be successful in authorizing, but calculating capabilities and auth enablement will be queued until updates are complete
b. Master reset – similar impact as auth, cloud updates will be queued
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