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Discussion Starter · #1 ·
I washed my Star White Premium RWD Mach-E with 1100 miles on it (for 3 weeks' ownership) and the paint peeled on the left side of the bumper as I was removing dried insect remains. But I did notice earlier on some paint peeling just under the left headlight cluster, but I didn't mind this as it isn't usually visible. Then I saw another 'dot' just below the trim on the driver's side front door. All these pointing to paint quality issues. Took the car to the nearest dealership and was told uneven paint application on the side where peeling is evident. Ford took less than an hour to reject the claim saying it must have been hit by an external object, though the local Ford guys noted the plastic is smooth. Was advised to call customer care and I did, and 5 minutes into the call was told they don't have any known paint issues (!!!). Adamantly told the agent there is and was promised a call by a specialist. Specialist called a few hours later and I was told per their investigation they can't cover it because they believe an external object hit the damaged area, yet couldn't answer if they indeed asked the person who actually saw the car if this is the case. Planning to visit 2 different Ford body shops and have them file warranty claims. Let's see where this will go...
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if you show the areas of peel that couldn't have been hit by something it might give you a better shot at a fix. Front bumper paint flaking they can always say it impacted something even if not.
 

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2021 Mach-E Premium Standard Range RWD Shadow Black
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I can’t see how they would tell you an object hit precisely along the trim without leaving any other trace of impact. What you are showing looks like the results of poor surface preparation. Hope they come around and make it right for you.
 

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Discussion Starter · #4 ·
if you show the areas of peel that couldn't have been hit by something it might give you a better shot at a fix. Front bumper paint flaking they can always say it impacted something even if not.
They already said it was a foreign object. I just went to a different dealer and had them tell me if in their professional opinion it’s caused by something other than poor quality. But I understand they will have to submit it. I’ll go to a 3rd dealer and have them submit a claim too.
 

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Discussion Starter · #5 ·
I can’t see how they would tell you an object hit precisely along the trim without leaving any other trace of impact. What you are showing looks like the results of poor surface preparation. Hope they come around and make it right for you.
To avoid outright denial - I pointed to the area where the headlight meets the front fascia. And a third spot on the driver side front window where there’s a smooth but dark indentation that looks like it’s missing paint. This car actually has the Ford SurfaceProtect and you’d think that would add extra paint protection but that didn’t either.
 

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Same for me around the head light and the access cover on the lower front bumper. Seems to be where the front cowling can flex under the light and where the access cover moves against the cowling. Haven't made any noise about it yet...anticipating more to come....only 1200 miles
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Discussion Starter · #7 ·
UPDATE: the second Ford dealer in my area got an approval from Ford to cover the following under warranty:

1. Front bumper where there are evidences of peeling. I was advised that they will take out the entire bumper assembly, sand and repaint the affected areas and then repaint.

2. Driver side door 'dot' just below the window trim - they will disassemble the door and do the repair.

I'm good with item 1. But I'm not sure about number 2 as it is not noticeable and a simple 'pen' paint repair might be better to do than disassemble the entire door, including the inside trim, as i think that's too much and I will be risking a near perfect (or undisturbed factory door) to address something I probably won't care too much about if covered by a pen paint. Ford will provide a rental for the 3 days they have the car, and reapply the Ford SurfaceCare product on the repaired areas after 90 days.

Thoughts?
 

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UPDATE: the second Ford dealer in my area got an approval from Ford to cover the following under warranty:

1. Front bumper where there are evidences of peeling. I was advised that they will take out the entire bumper assembly, sand and repaint the affected areas and then repaint.

2. Driver side door 'dot' just below the window trim - they will disassemble the door and do the repair.

I'm good with item 1. But I'm not sure about number 2 as it is not noticeable and a simple 'pen' paint repair might be better to do than disassemble the entire door, including the inside trim, as i think that's too much and I will be risking a near perfect (or undisturbed factory door) to address something I probably won't care too much about if covered by a pen paint. Ford will provide a rental for the 3 days they have the car, and reapply the Ford SurfaceCare product on the repaired areas after 90 days.

Thoughts?
While it may be a "driver's door dot" right now if there is an underlying prep issue you could be doing this all over again at a later date. I would have them refinish everything that you can find.
 
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