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Discussion Starter · #21 ·
Thanks everyone for all the help and support. It was very helpful and encouraging.

The dealership got back to us today. They noticed our online complains actually. They had misunderstood and thought we had placed our order through them and not through the online portal. The screenshot from ford.com website helped. They finally honored our original contract. We drove back with our car at the price that we had agreed upon when we ordered the car.
 

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Thanks everyone for all the help and support. It was very helpful and encouraging.

The dealership got back to us today. They noticed our online complains actually. They had misunderstood and thought we had placed our order through them and not through the online portal. The screenshot from ford.com website helped. They finally honored our original contract. We drove back with our car at the price that we had agreed upon when we ordered the car.
Glad it worked out but the story gets worse even..

Before placing the order, we called SunnyvaleFord to make sure that there wouldn't be any markup. Today, the car got delivered. But alas, they are asking for 4k over the quoted price. What should we do?
So on their side... they told you there wouldn't be any markup but since they thought it was ordered through them, marked it up anyway? They really are behaving in a manner which will get them extinct.
 

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Me thinks someone very high up the chain at Ford contacted the dealership and said if they don't offer you the agreed upon price, they would be sleeping with the fishes.
Glad you got a positive outcome out of all this.
 

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Glad it worked out but the story gets worse even..



So on their side... they told you there wouldn't be any markup but since they thought it was ordered through them, marked it up anyway? They really are behaving in a manner which will get them extinct.
yeah that whole "we thought you ordered from us and not online" is some level of cya or face saving exercise. Just glad the guy did get the car at promised price and sunnyvale certainly got some bad press on this.
 
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