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Sync 4 Navigation - Sorry the navigation system is still loading

2K views 0 replies 1 participant last post by  Tim 
#1 ·
When I try to use a voice command to begin a request to navigate to a destination I get "Sorry the navigation system is still loading". The only way I can use voice commands is if I manually open navigation from the home screen. I'm sure it wasn't like this when the car was new, so I took it to the dealer. They reset the Sync 4 and when I picked up the car, I could use a voice command to begin navigation. But, next time I went to use the car, same problem. Experimenting, if I manually open and then close the navigation icon, the voice command works. Seems like something in the software isn't loading navigation when the car starts - maybe an effort to get the screen to boot up quicker.
Anyway, is my experience normal, or do I need to go back to the dealer?
Thanks in advance

Tim
 
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