[MachDrive]

Have to love the wording of the “Customer Satisfaction Program” Ford issued. I guess having a car that does not start would not be very satisfying. (No shit!). Also calling a software error fix a “calibration update” is trying to soften the blow of we screwed up.

I guess Customer Satisfaction Program sounds better than Self-Issued Recall Program.😶

Technically, if they put in ‘part A’ with newer software than ‘part B’, and that caused the problems, then it is a ‘software calibration’ issue. So no lie there. 🤷🏻‍♂️

but yes, they are essentially saying Oops.

I am expecting software bugs to be discovered as we go, and hopefully they will mostly be addressed OTA. The fact that this one can’t is disappointing.

 

[JTK44]

I guess Customer Satisfaction Program sounds better than Self-Issued Recall Program.😶

Technically, if they put in ‘part A’ with newer software than ‘part B’, and that caused the problems, then it is a ‘software calibration’ issue. So no lie there. 🤷🏻‍♂️

but yes, they are essentially saying Oops.

I am expecting software bugs to be discovered as we go, and hopefully they will mostly be addressed OTA. The fact that this one can’t is disappointing.

With all due respect, sooner or later, we all have to take our head out of the sand and acknowledge that the first year production of a brand new car will inevitably have numerous problems and bugs that will take time to work out.

Respectfully, to assume otherwise, that the MME will be the exception and be nearly perfect, is naive and unrealistic.

I am also thinking back to a post of many, many months ago: considering the low volume of MME for the US, less than 20,000 units spread out over 3,000 dealers, will the dealers be able to support the MME, have parts and knowledge to correct problems as they occur - especially considering the low profit margins on the MME.

 

[MachDrive]

With all due respect, sooner or later, we all have to take our head out of the sand and acknowledge that the first year production of a brand new car will inevitably have numerous problems and bugs that will take time to work out.

Respectfully, to assume otherwise, that the MME will be the exception and be nearly perfect, is naive and unrealistic.

I am also thinking back to a post of many, many months ago: considering the low volume of MME for the US, less than 20,000 units spread out over 3,000 dealers, will the dealers be able to support the MME, have parts and knowledge to correct problems as they occur - especially considering the low profit margins on the MME.

No disrespect taken. The predication of ‘with all due respect’ was unnecessary..and a bit out of place since we are both basically saying problems are expected.

My disappointment with the OTA is because I would have loved to see them in action. Nothing more.

I did like the fact that Ford addressed the issue they found in short order, and didn’t try to deny it exists.

As far as sales volumes, the Dealerships and their service centers better take this opportunity to step up. EVs are here to stay and will get more prevalent day-dy-day.

 

[Thomas1920]

On this forum, I have seen:

• PaaK issues, most fixed by resetting PaaK from the big screen and re-linking.
• Android issues: rebooting when using USB, not connecting over Bluetooth. fixed with Android Auto update.
• FordPass app and charging network. This will improve with time (hopefully)
• crazy-low mileage reported on GOM. Resetting long term usage to remove transport data gets more accurate numbers.

from the other side:

• one person said there is excessive wind noise from glass roof. Not experienced by others.
• dead 12v batteries - experienced on cold climates. Batteries may be in weakened state from sitting around so long. Some affected, most not.
• excessive ’buzzing’ from driver display. Some have it, most others don’t. Under investigation.

Directly from Ford:
- Technical Support Bulletin recall - certain MMEs may need ‘software calibration’ so that the vehicle can get OTA updates. This also fixes a mysterious disappearing drivetrain fault message, and no-start conditions.

The rest are EV learning-curve related.

Nice, objective summary. Thanks.

 

[AtlMME]

On Facebook and another forum there are numerous issues with the Mustang Mach E. One owner had his new car stall out in an intersection (later it was revealed 3 or 4 owners had similar issues with getting the warning on their dashboard). Another had the car become totally unresponsive (Bricked) until he was able to jump the 12 volt battery. Numerous others have had the 12 volt battery gone dead. There are many issues with PaaK not working (Android especially) and some other software problems. The dealers don’t know how to correct these issues yet and Ford Engineers are coming out to assess the problems.

I’m not posting this to alarm people only to find out if there are any owners on this board having a problem with their new cars; I don’t see any threads about it.

Might it be that the vast majority of people who have taken delivery are completely satisfied and are out driving their new cars and not spending as much time on this forum? The few that are having issues (as frustrating as that is) are voicing their complaints (rightfully so) and the rest of you here are getting the impression that this is a "problem " car. As someone who took delivery and has been driving daily including a 300 mile road trip with a fast charging stop that went flawlessly, I can tell you that this is a great car and I have no regrets...period.

 

[JTK44]

No disrespect taken. The predication of ‘with all due respect’ was unnecessary..and a bit out of place since we are both basically saying problems are expected.

My disappointment with the OTA is because I would have loved to see them in action. Nothing more.

I did like the fact that Ford addressed the issue they found in short order, and didn’t try to deny it exists.

As far as sales volumes, the Dealerships and their service centers better take this opportunity to step up. EVs are here to stay and will get more prevalent day-dy-day.

I show respect for our Moderator.

 

[MachDrive]

Might it be that the vast majority of people who have taken delivery are completely satisfied and are out driving their new cars and not spending as much time on this forum? The few that are having issues (as frustrating as that is) are voicing their complaints (rightfully so) and the rest of you here are getting the impression that this is a "problem " car. As someone who took delivery and has been driving daily including a 300 mile road trip with a fast charging stop that went flawlessly, I can tell you that this is a great car and I have no regrets...period.

Yes, I do believe a majority are very happy and have not experienced any issues since taking possession of their Mach-E. If it were otherwise, the forums would have exploded with posts and complaints.

I am waiting for all the new owners to return to these pages and post photos and tales of their adventures.

I compiled the list, in answer to the discussion starters question, to demonstrate that there really aren’t many issues reported. Also, so buyers had the heads-up if they were to experience anything similar.

 

[MachDrive]

I show respect for our Moderator.

I’m just a dude from New Jersey...

 

[IlliniBird]

The error DTC P0D2D would show as a drive fault error.

I stand corrected then. I didn't know what that was.

 

[MachDrive]

I stand corrected then. I didn't know what that was.

No worries. The description ‘drive fault’ is used for so many different error codes.

An error message saying “Problem with Secondary On-Board Control Module C “ is confusing and useless to the driver. So they lump-sum many things under Drive Fault.

The followup message of ‘service soon’ or ‘pull over safely’ tells you how severe it is.

 

[Irfan]

On Facebook and another forum there are numerous issues with the Mustang Mach E. One owner had his new car stall out in an intersection (later it was revealed 3 or 4 owners had similar issues with getting the warning on their dashboard). Another had the car become totally unresponsive (Bricked) until he was able to jump the 12 volt battery. Numerous others have had the 12 volt battery gone dead. There are many issues with PaaK not working (Android especially) and some other software problems. The dealers don’t know how to correct these issues yet and Ford Engineers are coming out to assess the problems.

I’m not posting this to alarm people only to find out if there are any owners on this board having a problem with their new cars; I don’t see any threads about it.

I picked up mine on Saturday the 13th of February. The worst dealership experience ever. Ford needs to use Tesla’s model of direct sales. I own a Tesla as well and I must say that whereas Tesla purchase experience was a 10, the Mach E experience with the dealership was a 1. My Mach E has performed very well with no issues other than the phone as a key feature noes not work. After multiple attempts at trying to fix it, including spending an hour on the chat line with a Ford guide, I’ve given up on this feature. I’ll buy another key fob when it becomes available.

 

[Ken Parish]

On Facebook and another forum there are numerous issues with the Mustang Mach E. One owner had his new car stall out in an intersection (later it was revealed 3 or 4 owners had similar issues with getting the warning on their dashboard). Another had the car become totally unresponsive (Bricked) until he was able to jump the 12 volt battery. Numerous others have had the 12 volt battery gone dead. There are many issues with PaaK not working (Android especially) and some other software problems. The dealers don’t know how to correct these issues yet and Ford Engineers are coming out to assess the problems.

I’m not posting this to alarm people only to find out if there are any owners on this board having a problem with their new cars; I don’t see any threads about it.

No issues as stated above ... ... ~ 600 miles driven .. only battery constraints with single digit cold in Tx... but I expected that ..

 

[JTK44]

No issues as stated above ... ... ~ 600 miles driven .. only battery constraints with single digit cold in Tx... but I expected that ..

What is your range in the cold vs. EPA range?

Most have lost about 30% of their range.

 

[Duane]

I've had my car 4 weeks since delivery. The dealer has had it over 10 of those days trying to figure out how to get the battery to charge better than 150 miles. Now they have had it for 6 days because it won't start. Bad battery and none available and back ordered according to the service manager

 

[JTK44]

I've had my car 4 weeks since delivery. The dealer has had it over 10 of those days trying to figure out how to get the battery to charge better than 150 miles. Now they have had it for 6 days because it won't start. Bad battery and none available and back ordered according to the service manager

That is terrible!

 

[kennymac197]

I have had mine for 10 days and driven 700 miles with no issues. That's about 300 over the mountains to the dessert and back again, twice, the rest being in the city and on freeways a bit. No issues as mentioned here, so far. Someone in an earlier post complained about the Ford charger not being 30 amp; mine says 32 on the spec plate and charges from 25% to 100% in about five hours. I am installing a Blink 30 amp with delayed start and am curious to see how it performs. I am going with this because even though I have set up delayed start on the dash three times it does not want to comply and starts to charge as soon as I plug it in. And our cheap power here is after midnight so....and because I want to keep the Ford charger onboard in the trunk for use in my weekend home. The range as listed on the dash at 100% charge is 240 miles. ( all wheel drive, extra capacity battery) I have discovered that in Unbridled drive mode it generates a lot of recharge energy. In one instance when I left Santa Ysabel on highway 67, I am in San Diego CA., my indicators said 81 miles left. By the time I arrived in Ramona, about 21 miles of mixed uphill and downhill driving my gauge said 90 miles range available. That's driving with a light foot and holding the speed down to 55 which is the limit anyway. I have had similar results driving down a 12 mile downhill run into the desert with limited or light throttle along the flat spots. It will pick up 10 points on the range. It chews up energy on the drive back up the hill with the A/C on. But, as I said, so far, other than not being able to get it to delay charging I have had no issues. And I suspect it's because I have not got a save command correct or something; operator error. Still working on it. I am in California and the coldest day we have had has been 47 degrees and I garage it so have no problems with temp. I am still working on learning all that it is capable of. It's like having a new PC with a new operating system and... wheels! Lots to learn. I do find it curious that Ford suggests we program it to only charge to 90% to extend battery life. Effectively reducing the range. Nobody mentioned that back in July when we ordered them. I just set that up this morning so do not know what or how that's going to make me feel but so far I am still in love with it. My biggest problem? My wife loves it too and the way it drives and says we should get her one too! Oh, and it does draw a crowd. Took her for Covid shot #2 this morning and had several conversations that began "Is this the new Mach-e"....

 

[lweisenthal]

On the macheclub.com there are similar issues to what you have raised.
" If your situation permits you to defer your purchase for 6 to 9 months that may be a prudent thing to do."

There may be a danger of not being able to get the $7,500 Federal tax credit, if 200K units are sold before a delayed purchase.

 

[JTK44]

As of June 2020 Ford had over 75,000 credits left.

With 20,000 MME projected for the US in 2020/2021, there should be plenty left through mid 2022 or later.

 

[xgman]

Non start issues: wait 30 seconds and try again. Ford has to be kidding!

This is a non starter for my wife! Happens once and she will never get in the MME again.

wait, do we have the same wife?

 

[IlliniBird]

The 12 volt battery not charging and dying has apparently been solved by Ford Engineers. The software has to be changed and it's unknown at this point whether it can be done by OTA update (OTA isn't ready right now) or if owners will have to take their cars in to be reprogramed. The person who first reported this issue (Chasing Coral) and had his car "bricked" for awhile had a fix in software loaded into his car at his dealer which then fixed the problem. Cars being produced now have the updated software in them but there are dates of production where the update is not present (I don't know them). I'm sure more will come out about this in the future.