I have given up on the phone as a key. It works very randomly. So now i just carry the key fob. I have an android phone with the same issues. Hopefully ford will fix it with a software update. If you can get in the car great than you cant start the car. Good thing you can use the passcode otherwise i would have been stuck on a couple of occasions.

 

My PAAK feature is also not very reliable. I find that I carry the FOB most of the time. I also plan to get a second FOB.
I have used the keyless entry and password a couple times when the the phone didn't work as it should. I'm hoping Ford can make improvements to that feature.

 

I’ve experienced similar issues. Seems like Ford could provide Fobs as opposed to the bulky single key that’s obviously designed for a vehicle that actually could use a key. I’ve found that slowing down my moves, opening the App, and or opening BT and asking it to connect helps, but occasionally I still have to enter my passcode to start. If the MME was not in my garage or I was a long way from home, I would not want to rely on PaaK. I wonder if any Ford designers read these posts. PaaK needs fixed. Ford is entering the market where basically early adopters are buying a Ford EV and PaaK is a constant disappointment and could be fixed.

 

After the recent iphone OS and FordPass app updates, I am now having flaky PaaK response. Before that, it worked 99% of the time.
I’m going to try to reset everything again on case something breaks in the update process.

 

Since the update PaaK only seems to work to unlock the doors with the app on-screen with the phone unlocked. Actually starting the car has been 100% successful with the app minimized and the phone locked.

 

PAAK has been unreliable. I thought it was just me. I deleted it and started over and still have issues. It does not unlock when I get to the car. She I’m in the car, the Apple Car play has to be reconnected using 4-5 step process. It’s been frustrating so I’m going back to the key FOB which seems to work and I can open the trunk. Please fix this. And the wave of the foot for the trunk is unreliable. Lastly, please have an option for the Frunk. What a pain to go into the car to open it when you have groceries. But I’m in love with it

 

Yes PaaK is slow to respond, it needs some work before prime-time.

And the wave of the foot for the trunk is unreliable.

Don’t wave your foot, Its a single move. If you wave your foot back-and-forth, you can be accidentally signaling to close the hatch before it opens (by passing your foot by the sensor twice).

Put your foot straight under the bumper, directly in the middle, and pull it back out. Step back and the hatch will open.
Of course, this relies on the fob on your person or PaaK working (or the car unlocked).

 

Took delivery Monday, still can't get the car to start with my phone. Same with my wife. Not giving two fobs strikes me as needlessly chintzy. Have to go back to the dealer Friday. My particular dealer does not seem particularly well-versed in the Mach-E. I guess that's understandable. But frustrating. Still, car seems pretty damn impressive. And, Mustang purists aside, I love the styling. I think this and the Macan are the two best-looking SUVs out there. But it's electric!

 

I’ve experienced PaaK problems several times too. Last time it was due to my Ford Pass App locking up so I deleted it and reinstalled it. Found out all data comes back except PaaK. Again in order to reinstall Paak on my phone I had to uninstall PaaK on all phones from the console in the car. In the process I called Ford and the guide was a good one who dug deep. He told me that he could see all the failures I had experienced and found a service bulletin and shared the codes so I could take it to my dealer for a software update. “
Codes: Bluetooth Low Energy Module codes 56 & 48
Dealer Needs to reconfigure the Remote Function Actuator. Bulletin SSM 49730”. I’m making an appointment.

 

PaaK is a no go for me. I can unlock the doors and turn the car on but that's it. I can't start the car or drive the car.

 

I found this on another forum. Apparently there is an software update the dealer can do address the issue with PAAK.
I just came back from rhe dealer. I had to show them the code. They did the update and seems to have fixed the issues. So far works great. Walk up tobthe car door opens no issue. Get in and starts right away.

Here is the info:
SSM 49730 - 2021 Mustang Mach-E - April 9, 2021 - Phone As A Key Concerns Of Bluetooth Disconnected, UnableTo Start, Backup Code Needed And/Or Key Not Detected

Some 2021 Mustang Mach-E vehicles may exhibit phone as a key concerns of Bluetooth disconnected, unable to start, backup code needed and/or key not detected. This may be due to the software configuration in the remote function actuator module (RFA). To correct the condition, reprogram the RFA module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14G617 and M-time.

END SSM

 

I found this on another forum. Apparently there is an software update the dealer can do address the issue with PAAK.
I just came back from rhe dealer. I had to show them the code. They did the update and seems to have fixed the issues. So far works great. Walk up tobthe car door opens no issue. Get in and starts right away.

Here is the info:
SSM 49730 - 2021 Mustang Mach-E - April 9, 2021 - Phone As A Key Concerns Of Bluetooth Disconnected, UnableTo Start, Backup Code Needed And/Or Key Not Detected

Some 2021 Mustang Mach-E vehicles may exhibit phone as a key concerns of Bluetooth disconnected, unable to start, backup code needed and/or key not detected. This may be due to the software configuration in the remote function actuator module (RFA). To correct the condition, reprogram the RFA module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14G617 and M-time.

END SSM

Thanks for sharing. Seems like Ford should be able to do the update over the air.

 

FYI: Amazon has the Ford OEM 2020 Mustang Fob for $89

 

Experienced the same problem. I did the PAAK software yesterday. Hope it Will solved All the problems.

 

My dealer did the update last week and I had to use my backup start code 4 times yesterday. Called help line later yesterday after Ford Pass would not open when I wanted to check my charge status because FPA said my password didn’t work and it always had before. Ford support confirmed that FPA was having problems but logged a CAS-####### anyway and asked me to call back today. I don’t think it is fixed.

 

I received my Recall Notice from Ford yesterday. I have to get the Mach E in for service to correct the PaaK issue

 

The fix is finally here! Today, out of the blue, PaaK is working as advertised. Not only my phone but also my wife's for her use. The FOB can now hang on a hook. The last couple of days it's been unusable, needing the passcode almost every time and then today it's like magic.

 

Two years later and seems like Ford has also given up on Phone as a Key as it’s still very much broken. I just hope Ford gives it at least another 4-5 years before they give up on Mach E as a whole. :O